BengaluruTechnology Support SpecialistTechnology Support SpecialistJob Description : Process Reengineering : Participate in the ideation process and produces the documentation and trains the team on the reengineered process IN ORDER TO meet client and internal commitments on a continuous basis Knowledge ManagementKnowledge Management : Reviews and validates the inputs from PEs and creates case studies/FAQs IN ORDER TO capture tacit knowledge Customer Interaction : Handles / helps resolve escalations at the process level IN ORDER TO ensure high customer satisfaction ProcessExperience: 02-03 yearsTraining & Certification : Conducts training for the team IN ORDER TO ensure right skilling Location: Bangalore, INCompany Name: InfosysCompany Website: www.infosys.comApply Here
